Mindshare's Call Center Operations utilizes an automated, predictive dialer that is integrated with Mindshare's Visibility Grid. Business rules can be configured to drive automated, outbound calling. Mindshare's Call Center Operations have been used as an outsourced business development center for sales process improvement; automated public opinion survey's to produce real-time cross tabulations; and mass notification for escalation and alerting.

Inbound calling allows operators to take information and transition it immediately and directly into systems and applications